Lucy Hall Shipping and Returns Policies

At Lucy Hall, we connect you with a range of quality products through our trusted retail partners. We want you to have a smooth and seamless shopping experience, which is why our partners handle all shipping and returns. Below, you’ll find the details you need for these processes.

Use the links below to quickly navigate to the section you need:

- Jump to Shipping Policy

- Jump to Returns Policy

Shipping Policy

At Lucy Hall, we work with a variety of partners, including some of the world’s leading online retailers, to ensure that you receive your purchases swiftly and securely. While we do not ship products directly, our partners provide detailed information on shipping at the time of purchase.

Here’s how it works:

• Shipping Timeframes: Delivery times vary based on the retailer and shipping option selected. Detailed shipping estimates will be available on the product page before you complete your order.
• Delivery Costs: Any applicable shipping fees will be displayed during checkout, based on the partner’s shipping policies.
• Tracking Your Order: After your purchase, you’ll receive tracking information directly from the retailer, allowing you to follow your order until it arrives.

For more information on shipping, please review the details provided by the retailer during your purchase process.

Returns Policy

We understand that sometimes returns or exchanges are necessary. As Lucy Hall connects you with a range of retailers, all returns are managed directly by the respective partner.

Here’s how the process works:

• Returning an Item: To initiate a return, please refer to the instructions provided by the retailer, either in your account or via email. Each retailer offers their own return procedures, which are straightforward and easy to follow.
• Refund Process: Refunds are handled by the retailer according to their specific return policy. This will vary depending on the item and the retailer’s conditions.

For further details, please consult the retailer’s return policy, available at the time of your purchase.

We aim to ensure you have a hassle-free experience with every purchase. For any questions regarding shipping or returns, please reach out to the retailer’s customer service team. Thank you for choosing Lucy Hall!